Benchmarking and Performance


About Benchmarking and Performance

HMEP will work with the highways sector to develop simple and transparent indicators about overall efficiency and effectiveness that can be used by the sector to enable them to set targets and measure their own progress. The indicators will use both quantitative and qualitative information, to reflect the wide benefits of improving highway maintenance. By highlighting the improvements already underway, and by making progress more transparent, we can clearly demonstrate to the public how the condition of their local roads are improving and what more needs to be done. Everyone benefits from this approach.

Why Benchmarking and Performance is needed

HMEP believes that: • It is essential to increase visibility of highway performance so that costs, quality and customer expectations can be managed from within the sector, rather than by Governmennt • The highways sector should agree a more unified and common set of indicators reflecting improvements to services

The CQC Efficiency Network - measuring efficiency and sharing efficient practice

The CQC Efficiency Network (Cost, Quality, Customer) measures efficiency, quantifying the scope for cost savings in delivery of highway services. It identifies examples of efficient practice and helps evaluate the impact of adopting alternate practices and processes. Importantly the analysis recognises the interplay between the Cost of work done, the Quality of the work and the Customer perception of the highway service.

The CQC Efficiency Network is joint venture between the National Highways & Transport Network (NHT) and the University of Leeds. The partners worked together successfully in two pilot studies of this approach funded by HMEP.

The Network provides Authorities with an annual assessment of their efficiency, using CQC methodology. This year the Network is concentrating on Road Carriageway Maintenance as this represents the highest spend and provided the most reliable results during the pilot study. (NB. In the future the service will extend to other maintenance activities and other aspects of Highways & Transport expenditure.)

The main focus for networking activity is the investigation of the practices that lead to superior performance. This is done in member meetings by comparing performance differences between participants and, specifically seeks to discover the practices in use by the higher performing authorities to achieve their superior efficiency.

Participation in the Network is referenced within the DfT’s incentive funding self-assessment process.

The Network has 64 participating authorities, including a mixture of Authority types across England. More details on the Network and a list of participating authorities are available at: and you can download a joining form at