Following extensive research with motorists, Highways England launched the ‘Roadworks: a customer view’ document that demonstrates 20 principles for improving the customer experience at planned roadworks.
Highways England’s network management solutions team leader Freda Rashdi – a representative on the UK Network Management Board – recently provided an update to the Board. Freda highlighted work on travel demand management and the need for roadworks information to be accurate and relevant.
Board chair and Hertfordshire County Council’s director of environment and infrastructure Mark Kemp said: “It is great to Improving drivers’ experience through roadworks share what is happening on the strategic road network with local authorities.
“I was pleased to be able to share work that Hertfordshire and Essex have developed with Ringway, RingwayJacobs and roadworks.org to send sat-nav providers live traffic updates from the roadside that help drivers avoid congestion and road closures.”
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Transportation Professional - May 2019